Privacy & cookie notice

Information we receive

• Contact details and messages you provide when you ask for stylist help, place an order or contact customer support.
• Order details, selected products, sizing choices, delivery information and fitting or measurement details you choose to provide.
• Payment status and transaction references returned by the checkout provider. SOSO does not ask you to send full payment-card credentials by chat.
• Necessary technical information used to operate and protect the storefront, plus limited measurement or marketing events only when the relevant consent is active.

How we use information

• To answer enquiries and provide optional stylist support.
• To create, confirm, make, deliver and support an order.
• To process payment through the checkout provider and maintain transaction and customer-service records.
• To secure the storefront, prevent misuse, meet applicable record-keeping duties and understand storefront performance where consent is required.

Cookies and privacy choices

Necessary browser storage keeps your shopping bag, session and privacy choice working. It remains active because the storefront cannot provide those functions without it.

Optional measurement and marketing technologies remain off unless you grant the relevant consent. You can change your choice at any time through Cookie choices in the footer.

Service providers and sharing

SOSO may share only the information needed with providers that support hosting, checkout, payment, communications, delivery, security and storefront operations. These providers process information for the service they supply and under their own applicable terms.

SOSO does not publish customer information or sell it as a product. Information may also be disclosed where required by law or needed to protect customers, SOSO or the integrity of the service.

Retention and security

Information is kept only for as long as reasonably needed for the purpose for which it was collected, including order support, legal, accounting, fraud-prevention and dispute records. Different records may require different retention periods.

SOSO uses reasonable technical and organisational safeguards, but no online service can promise absolute security. Please do not send payment-card credentials or other unnecessary sensitive information through messages.

Your choices and requests

You may request access to or deletion of personal information through the privacy request form on this page. SOSO will verify identity before acting on a request and may retain information where applicable law or a legitimate record-keeping need requires it.

You can withdraw optional measurement or marketing consent through Cookie choices. Withdrawing consent does not affect processing that occurred before the change.

Updates to this notice

SOSO may update this notice as the storefront, providers or legal requirements change. The effective version and version number shown on this page identify the notice currently published.